This Privacy Policy describes how Mapinlove (“Mapinlove,” “we,” “us” or “our”) collects, uses and shares personal information when you visit, use our services or make a purchase from:

https://mapinlove.com

By using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Personalization Information

This may include:

• Products purchased
• Selected addresses and locations
• Map positions and map previews
• Coordinates
• Names, dates and personalized messages
• Engraving details
• Material, color and stone selections
• Gift messages
• Order history

The location or address you submit for jewelry personalization is used to create your requested product.

Payment Information

Payments may be processed through Shopify or other authorized payment providers.

We do not directly store complete credit card numbers. Payment providers may collect information such as:

• Card details
• Billing information
• Payment confirmation
• Transaction identifiers

Their handling of your information is governed by their own privacy policies.

Account Information

If you create an account, we may collect:

• Username
• Password or login credentials
• Saved addresses
• Order history
• Account preferences

Device and Usage Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Shopping activity
• Cookie identifiers
• Approximate location
• Date and time of access

Customer Support Information

When you contact us, we may collect your messages, photographs, videos, order information and other details needed to respond to your request.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Create personalized jewelry
• Generate map-based designs
• Process payments
• Arrange shipping and delivery
• Provide order and tracking updates
• Respond to customer-service requests
• Manage cancellations, replacements and refunds
• Detect and prevent fraud
• Improve our website, products and services
• Personalize your shopping experience
• Send marketing communications when permitted
• Measure advertising performance
• Comply with legal and regulatory obligations
• Protect our rights, customers and business

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to:

• Keep the website functioning
• Remember your preferences
• Maintain your shopping cart
• Analyze website traffic
• Improve website performance
• Prevent fraud
• Provide relevant advertising
• Measure marketing campaigns

You can control certain cookies through your browser settings or the cookie controls displayed on our website. Disabling cookies may affect some website features.

How We Share Personal Information

We may share personal information with service providers that help us operate our business, including:

• Shopify
• Payment processors
• Jewelry manufacturers and production partners
• Shipping carriers and fulfillment providers
• Map or location-technology providers
• Website hosting providers
• Analytics providers
• Marketing and advertising platforms
• Customer-service systems
• Fraud-prevention providers
• Professional advisers

These parties may access information only as reasonably necessary to provide services to us or as permitted by law.

We may also disclose information:

• To comply with a legal obligation
• In response to a valid legal request
• To protect our rights, customers or property
• To investigate fraud or security incidents
• As part of a merger, financing, acquisition or sale of business assets

We do not sell personal information for money. Some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform and related services.

You can learn more through the Shopify Privacy Policy.

Advertising and Analytics

We may use analytics and advertising services to understand how visitors use our website and to measure or personalize advertisements.

Depending on the tools enabled on our store, these providers may include:

• Google
• Meta
• TikTok
• Pinterest
• Shopify
• Email and SMS marketing providers

You may be able to opt out through our cookie settings, your device settings or the privacy controls supplied by these providers.

Marketing Communications

If you subscribe to email or SMS marketing, we may send you product news, promotions and other updates.

You can unsubscribe from emails by using the unsubscribe link included in each marketing message. For SMS messages, follow the opt-out instructions provided in the message.

You may continue to receive non-marketing communications relating to your orders or account.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders
• Maintain business and tax records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Meet legal obligations

Personalization information may be retained as part of your order record unless deletion is requested and we are legally permitted to delete it.

Security

We use reasonable administrative, technical and organizational safeguards to protect personal information.

However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security.

International Data Transfers

Your information may be processed in countries other than the country where you live. These countries may have different data-protection laws.

Where required, we use appropriate safeguards for international transfers.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion
• Receive a copy of certain information
• Restrict or object to certain processing
• Withdraw consent
• Opt out of targeted advertising or certain data sharing
• Appeal a decision concerning a privacy request
• Lodge a complaint with a data-protection authority

To exercise a privacy right, contact:

support@mapinlove.com

We may need to verify your identity before completing the request.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests: