Return & Refund Policy

Every MapInLove personalized jewelry piece is created specifically from the map, address, material, engraving and other options selected by the customer. Because personalized products cannot normally be resold, they are subject to different return conditions from standard, non-personalized merchandise.

Order Cancellations and Changes

All personalized orders are final once placed.

Because we begin preparing each piece according to the customer’s selected map, address, material, engraving and other personalization details, personalized orders cannot be cancelled, returned, exchanged or refunded after they have been submitted.

Please carefully review all personalization details, product previews, contact information and shipping information before completing your purchase.

This policy does not affect your right to contact us if your order arrives damaged, defective or materially different from the personalization information you submitted.

Personalized Products

Personalized products are not eligible for return, exchange or refund, including products customized with:

A selected address or location
A custom map
A specific map position or zoom level
Engraved names, dates, coordinates or messages
A selected center stone
A customer-selected material, finish or color
Other individually chosen details

Please review all information and the product preview carefully before placing your order.

Small adjustments may be made during production to strengthen delicate map lines, improve durability or create a more balanced finished design. These necessary production adjustments are not considered defects.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or materially different from the personalization information you submitted, contact us within 30 days of delivery.

Please provide:

Your order number
A clear description of the issue
Clear photographs or video of the product
A photograph of the packaging and shipping label
Images showing the incorrect customization, if applicable

After reviewing the claim, we may offer an appropriate solution, such as:

Repair
Replacement
Remaking the personalized item
Store credit
Full or partial refund

Do not return a product before receiving instructions from our customer care team.
Return Address
Guangzhou Canhai E-Commerce Co., Ltd.
Room A025, Room S440, 4th Floor, No. 12 Daguan South Road, Tianhe District, Guangzhou, Guangdong, China
Phone: +86 19113595305
Please contact support@mapinlove.com with your order number before sending a return so we can confirm eligibility and provide return instructions.

Customer Personalization Errors

MapInLove creates each piece using the details submitted and approved by the customer.

We are not responsible for errors entered or selected by the customer, including:

Incorrect addresses
Misspelled names
Incorrect dates or coordinates
An unintended map position
An incorrect material or finish
Incorrect shipping information

If you discover an error after placing your order, please contact us as soon as possible. If production has not yet begun, we will try to assist; however, changes cannot be guaranteed, and the order will remain non-refundable and non-exchangeable.

Appearance and Product Variations

Due to differences in screens, lighting, photography and the handcrafted production process, the finished product may have minor variations in:

Color
Finish
Map-line thickness
Stone placement
Metal texture
Scale and spacing

These minor variations are not considered manufacturing defects.

Non-Personalized Products

If MapInLove sells non-personalized merchandise, unused non-personalized items may be returned within 30 days of delivery, provided they are:

Unworn and unused
In their original condition
Returned with the original packaging
Accompanied by proof of purchase

Original shipping fees are non-refundable unless the item arrived damaged, defective or incorrect.

Return shipping costs are normally the customer’s responsibility.

Items That Cannot Be Returned

The following items are not eligible for return unless damaged, defective or incorrect:

Completed personalized jewelry
Engraved products
Gift cards
Final-sale products
Products showing wear, damage or alteration
Products returned without authorization
Items returned outside the applicable return period

Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping fees, customs duties and other third-party charges are not normally refundable.