Shipping & Delivery

At Mapinlove, every personalized piece is thoughtfully created from the location, map details, engraving and customization options selected by you. Because our jewelry is made to order, please allow time for both production and delivery.

Order Processing and Production

Personalized jewelry generally requires 3–7 business days to design, prepare and complete before shipment.

Production time may vary depending on:

The complexity of the selected map
The engraving or personalization requested
Product availability
Order volume during holidays or promotional periods
Additional design adjustments needed to ensure the jewelry is durable and visually balanced

Once production has begun, changes to the address, map position, engraving, material or other personalized details may no longer be possible.

Business days do not include weekends or public holidays.

ORDER FULFILLMENT & SHIPPING ORIGIN

MapInLove is operated by Guangzhou Canhai E-commerce Co., Ltd.

All MapInLove personalized jewelry is made to order and fulfilled from our production and fulfillment facilities in China. Depending on the product, destination and shipping route, orders may be dispatched from different fulfillment locations within China, and the shipping origin shown in the tracking information may vary.

Estimated Delivery Times

Estimated delivery times include production and shipping unless otherwise stated at checkout.

Standard Shipping

Estimated delivery : 12-18 business days

Shipping fee : Orders over $100 qualify for free standard shipping. For orders of $100 or less, the shipping fee is displayed at checkout.

These timeframes are estimates and are not guaranteed. Delivery may take longer during holidays, severe weather, customs inspections, carrier disruptions or periods of unusually high order volume.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for the carrier’s tracking system to update after receiving your tracking number.

If your tracking information has not updated for several business days, contact us at:

support@mapinlove.com

RETURNS AND AFTER-SALES SUPPORT

Because each MapInLove piece is personalized and made specifically according to the customer’s selected map, address, material, engraving and other customization options, orders cannot be cancelled, returned, exchanged or refunded after they are placed.

If your item arrives damaged, defective or incorrectly made, please contact support@mapinlove.com within 30 days of delivery. We will review the issue and provide an appropriate after-sales solution.

Please do not return any item without contacting us first. The return address, when applicable, will be provided by our customer care team and may be different from the original shipping location or registered business address.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, please check:

Recipient’s full name
Street address and apartment or unit number
City, state or province
Postal or ZIP code
Country
Phone number, if requested

If you notice an error, contact us within 7 hours of placing your order. We will do our best to update the address, but changes cannot be guaranteed once the order has entered production or been shipped.

Mapinlove is not responsible for orders delayed, lost or returned because of an incorrect or incomplete address submitted by the customer. Additional shipping fees may apply if an order must be resent.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless explicitly stated at checkout. Customers are responsible for any applicable customs charges.

Mapinlove is not responsible for delays caused by customs inspections or for packages held because customs charges remain unpaid.

Delayed Packages

Carrier delays may occasionally occur due to weather, holidays, customs processing, transportation disruptions or other circumstances outside our control.

If your package has not arrived within the estimated delivery period, please:

Review the tracking information.
Check with household members, neighbors or the local carrier.
Contact us at support@mapinlove.com

We will assist you in contacting the carrier and investigating the shipment.

Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, contact the carrier first and check around the delivery location.

Please also contact us within 7 days of the recorded delivery date. We will review the situation and assist where reasonably possible.

Mapinlove is not responsible for packages stolen after confirmed delivery. Replacement or refund eligibility will be determined based on the carrier’s investigation and the circumstances of the shipment.