Payment Policy

This Payment Policy explains how payments are processed when you place an order with MapInLove.

By completing a purchase on our website, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

Accepted Payment Methods

We accept the payment methods displayed at checkout. Available options may vary depending on your country, device and order currency.

All orders must be paid in full before customization or production can begin.

Payment Processing

Your payment will be processed when your order is successfully submitted.

An order is not confirmed until:

  • Your payment has been authorized

  • You receive an order confirmation from MapInLove

  • The required personalization information has been submitted

If your payment cannot be authorized, your order will not be processed.

Pricing and Currency

Product prices are displayed in the currency shown on our website or during checkout.

If your payment method uses a different currency, your bank or payment provider may apply:

  • Currency conversion rates

  • International transaction fees

  • Other processing charges

These additional charges are determined by your bank or payment provider and are not controlled by MapInLove.

Taxes, Customs Duties and Import Fees

Applicable sales tax may be calculated and displayed at checkout where required.

International orders may be subject to customs duties, import taxes or handling fees charged by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

MapInLove does not control customs charges or processing times.

Payment Security

Payments are processed through secure third-party payment providers. MapInLove does not directly store or have access to your complete credit or debit card information.

Your payment may be subject to additional verification by your bank or payment provider.

Failed or Declined Payments

Payments may be declined for reasons including:

  • Incorrect card or billing information

  • Insufficient funds

  • Bank security restrictions

  • An expired payment method

  • Address verification failure

  • International payment restrictions

If your payment is declined, please verify your information, contact your bank or try another available payment method.

MapInLove cannot override a decision made by your bank or payment provider.

Payment Verification

To protect our customers and business from unauthorized transactions, we may request additional information to verify a payment or order.

MapInLove reserves the right to place an order on hold or cancel it if:

  • Payment cannot be verified

  • Fraudulent activity is suspected

  • Billing information appears inaccurate

  • The payment provider rejects or reverses the transaction

If MapInLove cancels an order for one of these reasons, any successfully collected payment will be returned to the original payment method.

Discount Codes and Promotions

Discount codes must be entered during checkout before payment is completed.

Unless otherwise stated:

  • Only one discount code may be used per order

  • Discount codes cannot be combined

  • Discounts cannot be applied after an order has been placed

  • Expired codes cannot be extended or reactivated

  • Promotional offers may have additional eligibility requirements

MapInLove reserves the right to cancel or correct discounts applied because of technical errors, misuse or unauthorized distribution.

Personalized Orders

Every MapInLove personalized jewelry piece is created according to the map, address, material, engraving and other options selected by the customer.

Once a personalized order has been placed and paid for, it cannot be cancelled, returned, exchanged or refunded due to a change of mind or an error in the information submitted by the customer.

Please carefully review all customization, contact and shipping information before completing payment.

If your order arrives damaged, defective or materially different from the personalization information you submitted, please contact us in accordance with our Refund Policy. We will review the issue and provide an appropriate after-sales solution.

Approved Refunds

If a refund is approved under our Refund Policy, it will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.

Shipping fees, customs duties, currency-conversion fees and other third-party charges are not normally refundable.

Billing Errors

If you believe you have been charged incorrectly or more than once, please contact us before submitting a payment dispute.

Include:

  • Your order number

  • The email address used for the order

  • A description of the payment issue

  • A screenshot or record of the charge, if available

We will review the transaction and assist you as soon as possible.

Contact Us

MapInLove Customer Care

Email: support@mapinlove.com

Website: https://mapinlove.com