FAQs

Can I return or exchange my order?

As every MapInLove piece is personalized and made specifically for you, orders are not eligible for returns, refunds or exchanges once placed.

Please carefully review your address, map position, material, engraving and other personalization details before completing your purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I cancel or change my order?

Personalized orders cannot be cancelled, changed, refunded or exchanged after they have been placed.

Please carefully check all personalization and delivery information before submitting your order. If you notice an error, contact us immediately. While changes cannot be guaranteed, our team will check whether production has begun and assist where possible.
What if my item arrives damaged, defective or incorrectly made?

Please contact our customer support team as soon as possible. Include your order number, a description of the issue and clear photos of the item and its packaging.

Once we have reviewed your request, we’ll provide an appropriate solution, such as a replacement, remake or refund where applicable.

Please note that incorrect information submitted by the customer is not considered a production error.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.